At Lux Technology Solutions, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website (luxtechusa.com) and services. By accessing our website, you agree to the terms outlined below. If you have any questions, feel free to contact us at michael@luxtechusa.com.
1. Information We Collect
- Personal Information You Provide: Name, email address, phone number, and any information you submit via contact forms, live chat, or other communication methods.
- Automatically Collected Information: IP address, browser type, device type, operating system, and browsing behavior (e.g., pages visited, time spent on our site).
- Payment Information: Payment details are securely processed by third-party providers like Stripe. We do not store payment card information.
- Communications: Any correspondence you send us, including emails, messages, or requests via live chat or customer service forms.
2. How We Use Your Information
- Service Delivery: To provide and deliver the services you request.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
- Payment Processing: To securely process transactions.
- Marketing & Promotions: To send updates, newsletters, and offers (with your consent).
- Improving Our Website: To analyze user behavior, optimize website functionality, and enhance your experience.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal processes.
3. Sharing of Information
We do not sell your personal information. However, we may share your information with the following parties:
- Service Providers: Third-party vendors, such as payment processors (e.g., Stripe) and email service providers, who assist in delivering our services.
- Legal Authorities: If required by law or to protect our rights, we may disclose information to legal authorities or government bodies.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new owner.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us:
- Remember your preferences.
- Analyze website traffic and usage patterns.
- Deliver relevant advertisements through third-party platforms like Google or Facebook.
You can manage your cookie preferences in your browser settings. Please note that disabling cookies may impact your website experience.
5. Data Security
We take data security seriously and use industry-standard measures to protect your information. These measures include encryption, secure servers, and regular security assessments. While we strive to protect your data, no online transmission is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights under applicable privacy laws:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information.
- Data Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to certain uses of your data, such as marketing.
To exercise these rights, contact us at michael@luxtechusa.com. We will respond within the timeframe required by law.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us at michael@luxtechusa.com, and we will promptly remove the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Significant changes will be communicated via email or a prominent notice on our website.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: michael@luxtechusa.com